Road Call
Road Call Module
Fleet Assistant gives your Road Call Manager and breakdown response teams a step-by-step process to follow in the event of a vehicle breakdown. With our simple guide, you’ll be able to facilitate fast, accurate and cost-effective decision making from your team because they’ll have immediate access to the information they need.
The Fleet Assistant Road Call module prompts your agents to retrieve and update information, and supplies them with the crucial data they need to assess a situation and execute the ideal response. You can customize your very own procedure to match your company’s process, with all compliance measures intact.
Integration with Fleet Assistant Software
With Road Call completely integrated with Fleet Assistant, you’ll be provided with numerous single-click options to view relevant information including:
- Repair and maintenance history
- Detailed information about a particular vendor
- A list of preferred and alternative vendors
- Incident statuses
- Lodging options for stranded drivers
Integration with Other Industry Leading Solutions
You can integrate our Road Call module with most other transportation solutions to streamline internal and external applications into a single incident process.
For example, one of your drivers can trigger a breakdown message via satellite which is then sent to the breakdown response team. The system creates a new event and determines the location of the breakdown and the type of service required, allowing you to determine the best vendor to dispatch. Your vendor will automatically be issued, your preferred payment will be used, and all of your departments will be updated in real time.
Alerts & Notifications
Incidents can be defined by type and priority, with acceptable time intervals and milestones for each. Your system can automatically notify relevant departments of events that have surpassed their pre-set time intervals. The appropriate people will be alerted when a new event is their responsibility, ensuring that no issues are left uncovered and no vehicles experience unnecessary downtime.
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Functionality
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Benefit
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| • Provides operators with alerts and alarms if predetermined thresholds are not met |
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• Ensures operators focus on the priority issues and nothing falls through the cracks |
| • Allows call center operators to perform tasks that support breakdowns and over-the-road repairs with a simple home page |
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• Facilitates fast and effective responses, resulting in reduced downtime and improved driver satisfaction |
| • Allows you to view on-board data regarding equipment history |
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• Operators can have access to real time data to assist in a speedy resolution to the issue |
| • Provides location of nearest service vendors (approved and other) |
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• Operators have all the required information at their fingertips allowing them to improve resolution time and be more efficient |
| • Provides location of nearest parts vendors (approved and other) |
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• Operators have all the required information at their fingertips allowing them to improve resolution time and be more efficient |
| • Generates work orders |
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• Operators can start the repair process by generating work orders with all the necessary details (no rekeying of data required) |
| • Generates purchase orders |
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• Operators can start the purchase process by generating work orders with all the necessary details (no rekeying of data required) |
| • Provides vital messaging capabilities |
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• Provides operators with all the required information to promote prompt and comprehensive communications with all parties involved |
| • Provides a complete audit trail for all communications and updates |
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• All details of communications can be tracked and documented |
| • Provides electronic payment capability |
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• Operators can manage entire purchase transactions from their call centre locations |
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