Warranty Tracking And Management
Fleet Assistant’s Warranty Tracking and Management functionality helps you keep track of warranties from multiple suppliers to ensure that your company obtains maximum warranty recovery for every piece of equipment.
Fully Automated
The process is entirely automatic and your users are notified when a repair is eligible for warranty. On a regular basis, your technicians will be prompted to record required claim information right at the time of repair, allowing you to process a claim right from the work order. The subtle business rules associated with OEM warranty agreements are also implemented in the system to optimize your warranty operations.
When you use Fleet Assistant’s Warranty Tracking and Management system, you’ll increase the amount of warranty dollars you collect – from OEM, extended warranties, and parts replacement warranties.
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Functionality
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Benefit
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| • Alerts technicians at time of work that items are under warranty and prompts for required information |
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• Ensures a high compliance rate for the collection of eligible warranties. Ensures that the technician records required information, and labels parts for retention as required |
| • Retains a “multi-tiered” warranty hierarchy, enabling users to track equipment warranties by whole units (chassis), components and replacement parts |
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• Helps you manage and maximize your warranty opportunities no matter how complex or simple |
| • Sends warnings as work is performed to indicate “under warranty” conditions and to prevent warranty violations |
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• Nothing falls through the cracks. Reduces the number of disallowed claims due to missing information, or missed timelines |
| • Provides a fully automated warranty claims process |
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• Eliminates double data entry.
Connects the claim to the work order to ensure easy look up of details |
| • Tracks warranty claim submissions and records reimbursements |
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• Automates the tracking and reconciliation of warranty claims and payments, reducing costs and eliminating mistakes |
| • Tracks warranty work performed by authorized OEM dealerships |
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• Allows you to track all warranty work performed on an asset, allowing you to understand your net lifecycle cost for that asset |
| • Automates parts warranty tracking and reporting |
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• Maximizes your warranty reimbursement for replacement parts |
| • Enables users to record and view warranty notices at the time of a repair order entry |
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• Ensures that you do not miss eligible warranties and provides technicians with access to warranty details directly from work orders |
| • Prints warranty tracking and labels at the time of repair |
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• Easily manages all aspects of the warranty process for each supplier including parts returns |
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