Training And Support
Training
Effective Training
Cetaris provides quality training and administrative support services for your end users – an essential element in the successful implementation of any enterprise software application.
Depending on your specific needs, Cetaris will provide you with instructor-led training sessions at one of our locations, dedicated classes at your site, or ‘train-the-trainer’ programs for your staff.
Our flexible training solutions allow us to align our expertise with your organization’s specific educational goals so that you’ll benefit from the most optimal use of the system.
Training for Your Administrators
Cetaris provides your administrators and project team members with the training they need to make the most of your Cetaris solution deployment. Whether you have new users, experienced administrators or members wanting to take their skills to a higher level, we will teach them how to make the most out of your software solution investment.
With Cetaris’ proven training techniques, your administrators will gain a clear understanding of how to use and maintain the centrally controlled and user specific areas of the application. We’ll give them hands-on experience teaching them to properly set up new users with the right security settings and restrictions, along with company structure, master asset records, master parts records, suppliers, PO approval processes, customers and warranty agreements.
End User Training
With Cetaris’ proven training, your end users will be effectively using the software in no time. We’ll custom tailor our training programs to suit the needs of each individual user – from your frontline technicians and shop supervisors, right through to your fleet managers and executives.
When it comes to training, Cetaris understands that no two businesses are the same and therefore, neither are any two of our training programs. Our approach is role-based as we customize end-user training to reflect your specific processes, key terminologies, and unique tasks.
You can receive training through an instructor-led classroom course, on-site training, web based training or a ‘train-the-trainer’ program. No matter what form of training you choose, you’ll benefit from live demonstrations and hands-on exercises to help you learn fast.
Training Assessment
If your organization fosters a complex environment with multiple teams and numerous locations, you’ll find the Cetaris training assessment service highly beneficial. Our training assessment program examines your operation and makes specific recommendations including the number of participants in each session, optimal locations, presentation methods, and learning goals for each unique role.
Support
Solution-Driven Support Services
The Cetaris customer support team employs well-trained and experienced individuals whose primary goal is to improve your company’s performance. With the help of our support team, you’ll learn to deploy best practice methodologies, measure your results with our benchmarking tools, and make use of our highly effective Web services that will help you realize the most from your Cetaris software investment.
We support millions of assets for leading companies around the world and our team consists of tenured professionals who have been developing and maintaining software solutions for over 20 years. We take pride in our very low staff turnover rates and we’re pleased to offer you support services from our team whose expertise covers the requirements, design, development, quality assurance, deployment, training and implementation of our solution.
Support Coverage to Suit Your Needs
Depending on the nature of your business, you can decide what level of support coverage will be best. You may be comfortable with standard coverage from 9 to 5 EST. If not, we offer full coverage up to 24 hours a day and 7 days a week.
Speedy Resolution
Given the fact that Fleet Assistant has a unique feature which allows your end users to report software issues directly to our support team, you’ll benefit from much higher call resolution numbers and your users will be able to effectively report issues as well as make suggestions for product improvement.
Remote Support
Depending on your needs, we can offer remote diagnostic support through VPN or RDP and we can collect data through an innovative function which helps us resolve your issues quickly. Fleet Assistant also gives you the ability to provide our support team with proactive error reporting received via email at the time of the problem.
Direct Interaction Through a Single Key Stroke
Our support team is able to interact with you using a number of different methods. With our remote connectivity capabilities, we can directly connect with your system to walk your users through issues as they experience them. By hitting the support key on your computer, you immediately flag our support team with your issue and within minutes you’ll receive a response from one of our professionals who will help you resolve your problem.
At Cetaris we do everything we can to ensure that you’re always up and running by making use of our robust health monitoring system, remote connection devices, advanced diagnostics, and our team of professionals with hundreds of years of combined experience in maintenance software development, testing, design, and support.